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‘This shouldn’t be happening’: Coquitlam cab ride ends with customer calling RCMP

A Coquitlam woman with a disability said she recently had to call the RCMP after a cab ride that had her questioning her safety.

Gayle Hunter said she booked a Bel-Air Taxi online on May 24, for a ride to work at a school not far away.

“I have problems with my legs some days and I wasn’t feeling up to walking,” Hunter told CTV News Vancouver.

She said during the ride, the driver informed her he hadn’t turned the meter on.

“I wanted to kind of inform him if you don’t have that on, your customer doesn’t have to pay, so you know, something you should be aware of,” Hunter said.

She said the driver then started yelling and driving away from her route.

“I said where are you going? Like, where are you taking me? And he’s like, I don’t have to take you there, I can take you anywhere,” Hunter said.

Hunter said she insisted the driver turn around, and called the cab company. When they eventually arrived at the school, she said the driver grabbed the cash fare she had in her hand.

“My hand flies back, he’s got the bill, the change goes flying, and I yell, because it hurt,” Hunter said.

Hunter said she called the RCMP and contacted the city’s mayor, Richard Stewart, who posted about her complaint online. Stewart said it’s an example of why people need more options, such as ride-hailing.

“It is outrageous that a disabled person could be actually held in a cab,” Stewart told CTV News Vancouver.

“It scares me for other residents who might not have had the wherewithal she had,” Stewart said.

Bel-Air Taxi manager Shawn Bowden does not agree the driver deviated from the route.

He says their GPS records show the cab made a series of right hand turns to get to the school.

“It wasn’t taken on a wild goose chase or something like that, no. But maybe she just didn’t understand that,” Bowden said.

However, Bowden said the meter should have been on.

“I apologize for the service. And I have talked to the customer, and I have apologized, it shouldn’t have happened,” Bowden said.

Hunter said she has taken cabs since then, but the experience has made her more cautious.

“This shouldn’t be happening,” Hunter said.

The RCMP said charges are not being pursued in the case.


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