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FAQ

FREQUENTLY ASKED QUESTIONS

We have pulled together a set of Frequently Asked Questions about Automatic Doors Solutions. We hope you find this section of the website useful. If there is any other information that you are unsure about please do not hesitate to contact us.

We cover the whole of Scotland but focus on Vancouver. You tend to find the engineers in Richmond and Burnaby, however, we cover as North Vancouver and do also have customers based in Northern Surrey too. Get in touch with the Head Office on 1-888-224-8688 to discuss.

Once you have made the initial enquiry with us via email, [email protected] telephone 1-888-224-8688 or social media platforms we will send an engineer out to the site in order to provide a quote for the works. Once the engineer comes on site we will discuss the type of doors to suit your project as well as any other requirements you may have.

Our standard warranty on new installations of automatic doors is one year. But there are service and maintenance packages available. Depending on what you are looking for maintenance packages can help to bring down the cost per maintenance visit as well as having other benefits. For example shop front doors benefit from regular maintenance and ensure a continuous smooth operation. Get in touch with the Head Office 1-888-224-8688 to find out more.

Yes, BBG offers a wide range of products to make sure your premises are AODA compliant please contact us to arrange an onsite visit where we will provide you with the most cost-effective and beneficial option.

BBG BC Automatic Doors install all types of auto door including swing, sliding, telescopic and bi-folding. Depending on the amount of space that you have as well as other factors our highly qualified engineers can provide a fully consultative quote at initial survey to help you decide which is best for your project.

In most circumstances yes we can retrospectively fit automatic doors to currently installed manual door systems. We are happy to attend to give you a quotation on site where will be able to give you an idea of the best solution.

The best person to contact to find out more about new installs is Business manager Mathiew on 1-888-224-8688 or email [email protected].

We simply require a standard 13amp switched spur within a meter of the door.

We aim to carry out the installation within 2 – 3 weeks of receipt of purchase order. As soon as we receive a purchase order from you then we can get the job to the workshop and will liaise with you on the best date possible.

The best person to contact to find out more about maintenance contracts is Business manager Jessica on 1-888-224-86881 or email [email protected] to find out what BBG can do for you.

Yes, all our engineers are qualified to WSIB standard and have AAAD. We have over 10 years’ industry expertise so as well as the paper qualification we also have lots of experience on site too.

We have a number of organisations that we work in partnership with to ensure we can cover all eventualities.

Yes, we are happy to install your products for you and have a great knowledge of all main automatic operators on the market. Please contact [email protected] with information about the job and we will be happy to provide a price for an installation only job.

Yes, absolutely. We often find it is better to attend meetings in person where we will give impartial advice on the best solution

Yes, we have full public liability insurance coverage to the value of $5million. This will cover us on site for any eventuality but all work is carried out to the highest safety standards.

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