Posts Tagged "access"


No access: what happens to transit users with disabilities when the elevators aren’t working | CBC News

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Port Moody resident Micaela Evans takes the SkyTrain and the West Coast Express commuter train everyday to get to her job in Vancouver as a communications coordinator at a non-profit that helps people with spinal cord injuries.

Typically, Evans’ daily commute to the Spinal Cord Injury BC office in South Vancouver takes her just over an hour each way.

Evans, 24, uses an electric wheelchair, so if an elevator breaks down at a SkyTrain station, or is undergoing maintenance, the delay can add an extra half hour each way to her commute. Sometimes, these elevator outages can occur several times a month.

“I have a job like anyone else, I just want to be able to get to work and be there on time,” Evans said in a phone interview.


She isn’t the only disabled person who has faced delays when an elevator is out of service at a SkyTrain station. Justina Loh, executive director of Disability Alliance B.C., said other people who rely on elevators because they have disabilities have complained about delays when an elevator is out of commission.

At times, Loh said staff and volunteers have arrived late for work because they’ve had to wait or because they’ve had to reroute themselves to get to work in a different way. 

“I would say it’s a pretty big issue,” Loh said.

Evans, who said she thinks TransLink’s overall service is good, said the company posts alerts on their website and Twitter to warn users when an elevator will be under maintenance. But she says the wording of these alerts are vague and puts the onus on the person with the disability to figure out a Plan B.

“They just kind of expect you to figure out how the heck you’re going to get to the next successful station,” Evans said. 

She said she’d like to see more support staff at stations to provide help, adding she’s noticed a reduction in services.

2-train commute

Each work day, Evans boards the West Coast Express at Moody Centre Station and disembarks at Waterfront. She then transfers to SkyTrain’s Canada Line and takes the train to Marine Drive station. 

She has spinal muscular atrophy, a genetic disorder that affects the nerve cells that control voluntary muscle movement.

Micaela Evans, pictured here, says when the elevators break down or are under maintenance, it can add an extra half hour each way to her commute. (Micaela Evans )

TransLink spokesperson, Jill Drews said when the transit authority has scheduled elevator maintenance at one of its SkyTrain stations, it attempts to provide users with a minimum notice of three days, which it relays through tweets and on its website.

If a customer arrives at a station and isn’t aware of the outage, they can request a TransLink assistant to call a taxi, which will take them to the next station with a working elevator.

Regular elevator maintenance is necessary, Drews said. Under B.C. safety regulations, TransLink must inspect each elevator in the system once a month. There’s also a yearly inspection that’s more in-depth and can take multiple days. 

“You can imagine how catastrophic it could be if a fault, you know, trapped a customer or led to injury. That’s just not something we can risk,” Drews said. 

Loh pointed out TransLink was one of the first systems to implement the Universal Fare Gate program which uses sensors so people who can’t physically tap a Compass Card can have the fare gates open for them. 

Elevator sign at Granville Skytrain Station in Vancouver. (Maggie MacPherson/CBC)

But, Loh said there are still barriers for people with disabilities when it comes to taking public transportation. 

“I would say, one, it’s either just too congested, and there’s a lack of understanding and empathy from other transit users,” Loh said.

Drews said TransLink’s policy states it must have to have an attendant present when the only critical elevator to access the platform is out for maintenance or repairs. She also said the company tries to schedule maintenance during non-peak hours but there’s an industry shortage of qualified elevator technicians. 

Drews said TransLink isn’t able to offer as much money as other companies, so in order to stay competitive, it schedules technicians during daytime, meaning the work is conducted during commuting hours.


How being trans can make food bank access a challenge | CBC News

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Matthew Vieira, 39, was given the name Margaret when he was born, but he’s been out as transgender and male since he was nine years old.

About a year ago, Vieira was homeless. Now he has an apartment in Delta, but he’s on disability assistance and has been relying on support from the food bank for the past three months.

Vieira has run into barriers when trying to get help at some food banks. For one, his driver’s licence has his old, or “dead” name, which can cause confusion for some — he doesn’t have the funds to get a legal name change. Then there are the moral hang-ups some people still have about transgender people.

“I’ve been refused at some food banks. A couple of the food banks I’ve gone to have been very Christian or Catholic-orientated, and they don’t deal with trans very well, so I’ve been refused,” he said. “It’s very hard when you need help and to get refused.”

Matthew Vieira’s driver’s licence bears a different name than his Care Card, Margaret Anne Vieira, causing confusion and questions whenever someone demands to see his ID. (Rafferty Baker/CBC)

Those worries disappear when Vieira makes the trip twice a month to East Vancouver’s Saige Community Food Bank.

“Everybody’s welcome,” he said.

Anyone setting foot in the Kiwassa Neighbourhood house on the second and fourth Friday of each month will instantly know there’s something different about the food bank. It’s immediately clear that it’s a safe space for people in the LGBT community.

Different colourful flags representing bisexual, transgender, non-binary and two-spirited communities adorn the room, along with the traditional LGBT rainbow flag.

Volunteers Yuen Cao and Yue Tao Lo help prepare the food on an array of tables before guests arrive to receive fresh produce and other food. (Rafferty Baker/CBC)

Most of the volunteers wear name tags that include their preferred pronoun, including he/him, she/her, or them/their.

“It’s pretty cool. We’re very unique that way — we’re like a family,” said Tanya Kuhn, co-founder and director of the food bank.

According to Kuhn, between 150 and 200 people will visit the food bank each month, along with others who get prepared bags of fresh produce and food. She said that about half the guests are members of the LGBTQ community.

“They love coming here. They love coming to socialize,” said Kuhn. “They love coming to see us and to say hello.”

Tanya Kuhn, co-founder and director of Saige Community Food Bank, says the bi-monthly service is a safe place for everyone, with no ID checks or required proof of income. (Rafferty Baker/CBC)

Jess Chan, who identifies as non-binary (preferring the pronouns them/their), has been volunteering at Saige for a few years.

Chan considers themselves privileged, having the resources to get a legal name change and corresponding documents. And despite struggling to hold a job for about a year, Chan hasn’t experienced challenges with access to food or housing.

“I realized there’s a lot of people out there who don’t quite have the same level privilege that I have,” said Chan.

Jess Chan has volunteered at Saige for a few years, handling many of the specialty items like diapers and school supplies. They say the lack of barriers is what makes the food bank stand out from others. (Rafferty Baker/CBC)

“I do have trans friends who have experienced homelessness in the past, or extreme poverty,” they said. “I know oftentimes it was because they were kicked out of their parents’ houses because their parents couldn’t accept them, and that’s very hard.”

According to Kuhn, the food bank started because she believes it’s important to provide people with healthy food in a dignified way, but elsewhere, that’s not what Vieira has encountered.

“There should be no boundaries anywhere. It’s not the 1800s anymore,” he said. “We’re all human. We all bleed the same blood, we all breathe the same air. No one is different.”

Do you have more to add to this story? Email [email protected]

Follow Rafferty Baker on Twitter: @raffertybaker

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Project breaks barriers, creates access to affordable menstrual products

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People will soon have easier, more affordable access to menstrual products with the launch of the United Way Period Promise research project.

Through a $95,000 B.C. government grant, the project will distribute menstrual products to 12 non-profit agencies that serve vulnerable populations throughout the province. The agencies will make them easily accessible to clients from July 2019 to July 2020.

The project will collect quarterly data on the number of people served and products used, how the lack of access to menstrual products because of financial limitations, known as “period poverty,” affects people’s lives and how addressing the issue can benefit communities.

“Period poverty creates barriers and stigma, and leaves people isolated,” said Shane Simpson, Minister of Social Development and Poverty Reduction. “The United Way’s project will use the knowledge and experience of local organizations already working closely with vulnerable people. This research will help us better understand how we can create solutions that will make a difference.”

Always and Tampax have partnered with the United Way to provide menstrual products at a significantly reduced rate, allowing the United Way to increase the amount of participating non-profit agencies. The increase will broaden the project’s reach and help the United Way create a more robust research report to assist in addressing period poverty in British Columbia. The report will be presented to government in December 2020.

The grant is part of a larger shift in government toward better supports and services for the people who need them most. It also aligns with TogetherBC, the Province’s first poverty reduction strategy, with guiding principles of affordability, opportunity, reconciliation and social inclusion. This project demonstrates how government, the non-profit sector and the business sector can work together to find local solutions to complex poverty issues.

Addressing poverty is a shared priority between government and the BC Green Party caucus, and is part of the Confidence and Supply Agreement.


Mitzi Dean, Parliamentary Secretary for Gender Equity —

“Having a period is a part of life for more than half our population, and not being able to afford basic hygiene products can be devastating. Tackling period poverty closes the gap on gender inequality. By providing affordable menstrual products, those who menstruate will have the freedom to participate fully in life’s activities.”

Michael McKnight, president and CEO, United Way of the Lower Mainland —

“United Way is all about making our communities more accessible for everybody, and we’re excited to work with the provincial government, community agencies and sponsors to help solve such a personal challenge that so many people face. The Period Promise research project is just one more way that we are working with a variety of partners to make where we live healthy, caring and inclusive.”

Nikki Hill, co-chair, Period Promise campaign —

“The simple truth is that people who can’t afford menstrual products are often going to community agencies to find them, and sometimes they just aren’t available. The government’s commitment to work with the United Way Period Promise campaign shows that they get it, and that they are looking for solutions that will make access to tampons and pads easier for everybody who needs them. Their leadership should be applauded.”

Sussanne Skidmore, co-chair, Period Promise campaign and secretary-treasurer, BC Federation of Labour —

“For the BC Federation of Labour and the labour movement, working with the United Way on Period Promise has just been an extension of the work we do to make our province better. Period Promise is only enhancing our commitment to helping vulnerable people live and work with dignity across B.C., and we’re proud to be involved.”

Barbara Wood, board president, Kiwassa Neighbourhood House —

“This initiative and the Period Promise campaign help reduce menstruation stigma and contribute toward greater equality for women, trans and non-binary people. We hope that facilitating access to free menstruation products will reduce barriers faced by community members needing to access support and live with dignity. Thanks to the Ministry of Social Development and Poverty Reduction and the United Way of the Lower Mainland for leadership. Kiwassa is proud to be a part of this important initiative and sharing our learning on its impact.”

Learn More:

Find out more about the United Way Period Promise campaign: https://www.periodpromise.ca/  

Read TogetherBC: B.C.’s Poverty Reduction Strategy: https://www.gov.bc.ca/TogetherBC

To read more about other poverty reduction grants this year, visit:

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Parents worried Drake Street bike lane will impact access to school

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A proposed bike route along Drake Street has triggered concerns from some parents that the project could make it harder to access a nearby elementary school.

The City of Vancouver is hoping to install a protected bike lane on Drake between Burrard Street and Pacific Boulevard, filling a gap in east-west cycling routes through the downtown core.

Only one other protected bike lane currently crosses Granville Street, and it’s seven blocks north along Dunsmuir.

Proposed bike route

But parents at Yaletown’s Elsie Roy Elementary School worry it could make an already busy drop-off, pick-up area even more hectic, particularly for the families of students with disabilities.

“There are some kids that really need to be picked up right here, right in front, because they can’t walk or they have some issues,” said Colette Tan, whose daughter goes to Elsie Roy. “We have to spare a thought for those kids and their parents as well.”

The bike lane proposal has already prompted a Change.org petition that’s been signed by about 160 people so far.

Officials note the route ends on the other side of Pacific Boulevard from Elsie Roy, and won’t impact the block directly in front of the school. But the two options put forward for the project would remove anywhere from 50 per cent to 88 per cent of parking spaces west of Pacific on Drake.

Parents say that could result in more drivers trying to snag the sought-after parking spots across the street from Elsie Roy, clogging up the road even more.

Some also questioned the need for a protected bike lane so close to the Seawall.

“Most of the people go to the Seawall. It’s better to cycle there than here,” said Tan, who sometimes bikes with her daughter to school.

Paul Storer, manager of transportation design for the city, said Vancouver has been eyeing a bike lane on Drake Street since 2012. It’s already a popular route for cyclists, despite a lack of protection that makes them vulnerable to accidents like “dooring,” when cyclists are struck as motorists are stepping out of their vehicles.

According to the city’s bike lane proposal, dooring accidents account for 40 per cent of crashes between cyclists and drivers on Drake, compared to 15 per cent across the city as a whole.

“Drake Street has been on the map as a street to improve that’s important for cycling,” Storer said.

Officials also said they can make additional parking changes on Drake if the bike lane ends up causing chaos outside Elsie Roy.

“If there is an issue in terms of parking in that area, we would have tools to be able to manage the parking to ensure it’s really used for what really needed for – pick-up and drop-off for the school is one of the key things,” Storer said.

More information on the city’s Drake Street bike route plans are available online.

With files from CTV Vancouver’s Regan Hasegawa

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 Microsoft deal means more access for all Canadian public servants with disabilities, minister says

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The federal government has renewed a contract with Microsoft Canada that includes more digital communication tools for public servants with disabilities.

Minister of Accessibility Carla Qualtrough made the announcement at Microsoft’s offices in Vancouver, saying the modern tools will allow for more information sharing, productivity and collaboration.

Qualtrough, who is legally blind, says the seven-year agreement is part of the government’s procurement of software and services for all public servants and that about five per cent of the workforce of 410,000 people has a disability.

The inclusive design of the $940-million deal includes features such as artificial intelligence technology that allows an image on a screen to be described to someone who can’t see and provide transcription for dozens of languages.

Qualtrough says all public servants will now have access to Office 365 and the agreement will enable software to run in data centres or in the cloud.

She says all Canadians will benefit as a result of a strong platform for the delivery of programs and services.

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B.C. expands mental-health injury access to nurses, 911 operators and aides

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There are hundreds of nursing vacancies posted on the HealthMatch B.C. website, but not even the union knows how many more jobs need to be filled.

BIRMINGHAM, ENGLAND – MARCH 16: Nurses in the accident and emergency dept of Selly Oak Hospital work during a busy shift on March 16, 2010 in Birmingham, England. As the UK gears up for one of the most hotly contested general elections in recent history it is expected that that the economy, immigration, industry, the NHS and education are likely to form the basis of many of the debates. (Photo by Christopher Furlong/Getty Images) ORG XMIT: 96847009,535205291

Christopher Furlong / Getty Images files

VICTORIA — Emergency dispatchers, nurses and care aides in B.C. will soon have easier access to workers’ compensation for mental-health disorders associated to their work.

Labour Minister Harry Bains says the regulatory changes are about fairness and support for workers who experience mental harm because of their jobs.

Bains says people in certain professions are more likely to encounter trauma on the job that can lead to mental illness.

The government changed the Workers’ Compensation Act last year to add a list of mental-health disorders associated with jobs like police and firefighters, and now Bains says they’re expanding that to the other occupations.

B.C Nurses’ Union president Christine Sorensen says 2016 WorkSafeBC statistics show nurses accounted for 12 per cent of claims because of mental disorders and the changes will provide resources and support for nurses who are suffering from mental injury.

Oliver Gruter-Andrew, the CEO of the 911 call centre E-Comm, says the change is good news because people experience a high level of emotional stress as they work to save lives.

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Government supports access to free menstrual products for students, people in need

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Under a ministerial order that was issued Friday, April 5, 2019, all B.C. public schools will be required to provide free menstrual products for students in school washrooms by the end of 2019.

In issuing the order, Education Minister Rob Fleming said it’s time to normalize and equalize access to menstrual products in schools, helping to create a better learning environment for students.

“Students should never have to miss school, extracurricular, sports or social activities because they can’t afford or don’t have access to menstrual products,” said Fleming, adding that current research indicates that one in seven students has missed school due to their periods because they cannot afford products.

“This is a common-sense step forward that is, frankly, long overdue. We look forward to working with school districts and communities to make sure students get the access they need with no stigma and no barriers.”

The ministerial order – which takes effect immediately but allows districts until the end of 2019 to comply – comes with $300,000 in provincial startup funding. Over the coming months, the ministry will continue to work with school districts, community and education partners to look at the needs of each district, identify gaps and ensure they have the funding needed to meet this new requirement.

In addition, government is also providing a one-time grant of $95,000 to support the United Way Period Promise Research Project, to fund menstrual products for up to 10 non-profit agencies and research into how best to provide services and products for people who menstruate.

“The cost and availability of menstrual products is a real concern for those who are poor and often face the choice of purchasing those products or buying other essentials, like food,” said Shane Simpson, Minister of Social Development and Poverty Reduction. “I encourage other organizations to join our government in supporting the Period Promise campaign, to help end the stigma that causes social isolation, and begin to address that larger issue around affordability.”

“Having your period is a part of life, and easy and affordable access to menstrual products should be simple,” said Mitzi Dean, Parliamentary Secretary for Gender Equity. “Menstrual products should be available to people when and where they need them, which is why we’re improving access in schools and in communities. These actions are going to make a big difference in the lives of people who menstruate, and I’m proud that our government is taking leadership on this issue.”

The United Way funding builds on the work government is doing to reduce poverty in British Columbia. In March 2019, the B.C. government released TogetherBC, the Province’s first Poverty Reduction Strategy. TogetherBC brings together investments from across government that will help reduce overall poverty in the province by 25%, and cut child poverty in half, over the next five years.


Glen Hansman, president, B.C. Teachers’ Federation –

“By ensuring school districts make menstrual products free and accessible to all students who need them, the government is taking an important action towards improving equity in our schools. There are many reasons why students need access to menstrual products at school. Many of our members can share stories of students who have felt shame or embarrassment, or have even gone home, because they did not have access to a tampon or pad or could not afford one. Today’s announcement will also help deal with what the United Way’s Period Promise campaign calls ‘period poverty.’ I want to thank the Minister of Education and this government, as well as those working on the United Way campaign, for making this announcement today.”

Mark Gifford, chair, New Westminster Schools Board of Education

“Our board is proud to have led the way in breaking down barriers and ensuring access to free menstrual products in all of our schools. It’s a basic gender-equity issue and our work helps ensure female and transgender students can manage normal bodily functions without stigma, cost, or disruptions to their learning. We are thrilled with the minister’s announcement today and applaud such swift action in support of advancing a fundamental right of access across the province.”

Andrea Sinclair, president, B.C. Confederation of Parent Advisory Councils –

“This is a long-standing ‘hidden and unspoken’ problem for students who need menstrual products. There continues to be stigma surrounding this, which causes unnecessary anxiety and reduced confidence for students, including reduced attendance. We need to remove the barriers to access, eliminate the stigma and normalize the conversation for student well-being. We are encouraged by this action and fully support it. Today’s announcement is another example of the ministry listening and acting for the best interest of students.”

Michael McKnight, president and CEO, United Way of the Lower Mainland

“The inspiring support United Way’s Period Promise campaign has received demonstrates the impact we create when we mobilize to address issues in our own neighbourhoods. I want to thank the Government of B.C. for its commitment to tackling period poverty, and thank the passionate individuals tackling vulnerability and isolation in all its forms, in our local communities.”

Sussanne Skidmore, secretary-treasurer, BC Federation of Labour, volunteer co-chair of United Way’s Period Promise campaign –

“The community and government response to the issue of period poverty has been incredible. The hundreds of thousands of donated menstrual products we’ve received will make a concrete difference in people’s lives, and with support from the Government of B.C., we can also create change on a wider scale, long-term.”

Learn More:

Participate in the United Way Period Promise campaign: https://www.uwlm.ca/

Read TogetherBC: B.C.’s Poverty Reduction Strategy: https://www.gov.bc.ca/TogetherBC 

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Canadian public libraries call for more access and better prices for e-books

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Public libraries across Canada say major publishers are increasingly charging unfair prices and limiting access to e-books and e-audio books, despite a growing demand from patrons. 

The Canadian Urban Library Council says “the big five” publishers like Hachette, Penguin Random House and MacMillan have long restricted library access to electronic materials, but in the past two years the problem has grown worse.

“Libraries are really struggling to maintain a level of service when it comes to that digital content because of these really restrictive licensing models, whether it be for price or for accessibility,” said Sharon Day, chair of the council’s e-content working group.

“Libraries are about freedom to access and information, and we need to maintain relevance going into the future if we’re going to continue to be a valuable service for the public.”

The council plans to renew its call for fair access to e-books and e-audio books next month. It also wants patrons to understand why they may not be able to access certain materials at their local branch.  

CBC News requested comment from most of the major publishers. They did not respond. 

Rising demand and costs for e-content

Librarians say circulation for physical materials has slightly declined over the past few years, but demand for e-books and e-audio books especially has risen exponentially.

The formats aren’t just popular, librarians say — they also reach different types of patrons. 

But libraries pay up to six times the cover price for some e-books, Day says, and major publishers often limit the number of times the books can be checked out.

In this Sept. 24, 2013 file photo, the 8.9-inch Amazon Kindle HDX tablet computer is held up in Seattle. Amazon owns Audible, which recently launched its dedicated Canadian service, with $12 million earmarked to create audiobooks in Canada. (The Associated Press)

The reasoning is that printed books are eventually repurchased when they’re lost or worn out, and e-book licensing should reflect a similar model. 

Day agrees with that, but says some e-book licences are often limited to as few as 26 check-outs, which is far less than the lifespan of most printed materials.

Exclusive content

But sometimes libraries can’t access e-content from some publishers at all.

In 2017, popular audio book platform Audible launched in Canada and announced it would invest $12 million in Canadian content. But Day says Audible won’t grant libraries access to its platform.

Some of its content, like Justin Trudeau’s 2014 memoir Common Ground, isn’t available in e-audio format anywhere else. 

Librarians also say that last year Tor, a science fiction and fantasy subsidiary of publisher MacMillan, told them it won’t grant libraries access to the electronic versions of new titles until four months after the release date, as a way to boost sales. 

But libraries say research shows that’s faulty reasoning.

Partners, not adversaries

2016 Pew study suggested that library users are more likely to buy books. 

And early research from the Panorama Project, which examines the impact of libraries on book sales, similarly suggests that library availability of new books increases sales and promotions.

“We are partners with publishers, we’re not adversaries. We want just as much as they do for their content to be made available to be purchased to be consumed,” Day said. 

Librarians like Kay Cahill, director of collections and technology at the Vancouver Public Library, say libraries’ access to e-content supports publishers and patrons alike because libraries develop literacy, encourage reading and ensure a thriving literary landscape.

“Publishing in Canada and elsewhere in the world is undergoing a lot of change,” Cahill said.

 “What I would say is just that limiting access and imposing these these high prices for e-content is not the answer.” 

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North Vancouver school limits washroom access to cut down on vaping

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North Vancouver’s Seycove Secondary has temporarily limited the number of washrooms available in an effort to cut down on instances of student vaping.

Justin Sullivan / GETTY

A North Vancouver high school has temporarily limited the number of washrooms available in an effort to cut down on instances of student vaping.

Some parents, however, have expressed concerns over the restricted access to toilets.

In bulletins sent to parents and students last week, school officials at Seycove Secondary said there had been a “recent increase in the amount of vaping at Seycove.”

“It has now become a very serious issue which needs to be addressed,” the bulletin reads.

A school bulletin listed the most popular places for vaping as being school washrooms, locker rooms, in classrooms or inner rooms and off-site in the nearby woods.

As a result, the school is taking a number of steps to try to curb vaping activity on school property including:

• Locking all student washrooms with the exception of a set on the school’s main floor and a gender-neutral washroom by the school’s office “until further notice.”
• Locking physical education locker rooms at all times except during the beginning and end of class for changing.
• Teachers are being asked to restrict the number of students permitted out of class during class time and to monitor the length of their absence.
• Supervision aides will speak with students loitering in hallways during class time.
• Students not scheduled to be in class are required to report to the school’s library, cafeteria or DL centre.

“Vaping poses significant and immediate health risks for all those who do it,” the bulletin continues.

“The bottom line is that vaping is having a significant negative impact on our community and our learning environment and it is illegal for all of the students in this building for a reason.”

More to come.

Are you a student or parent at Seycove Secondary and want to weigh on this issue? Email us at [email protected].

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Canada Post workers may strike next week — Here’s how you can still access B.C. government services

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Postal workers at Canada Post will begin rotating strikes on Monday, which may cause complications for people who receive cheques and other critical documents from the provincial government in the mail.

The Canadian Union of Postal Workers gave strike notice to Canada Post on Wednesday, saying workers will start rotating strikes on Monday if agreements aren’t reached with various bargaining units. Jon Hamilton, a spokesperson for Canada Post, told CBC News that no agreements had been reached as of Friday evening, but negotiations between the union and the company would continue through the weekend.

In the event of a strike, the postal service will remain open but customers should expect delays.

The B.C. Ministry of Citizens’ Services said in a statement that British Columbians who have questions about how they will be impacted by the labour disruption should directly contact the ministry or agency responsible.

People who may be impacted include those who receive B.C. government-issued assistance cheques, those who need to make payments to the government, people receiving government-issued identification documents, licenses and certificates, and those applying for or receiving student loans in B.C.

Those who receive government funds through direct deposit will not be affected and will continue to receive payments.

Here is a list of contact information you may need to ride out the strike:

For income assistance and disability payments

For B.C. student loans

To make payments to the province, including ambulance and court fees

To make Medical Services Plan (MSP) payments

For provincial services, including B.C. government-issued identification, licences and certificates

For taxes and tax credits

For driver’s licensing, ICBC insurance claims or payments

For renters and landlords

For victim impact statement forms

For birth, marriage and death certificates

  • Vital Statistics Agency
  • 1-800-663-7867

Read more from CBC British Columbia

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